Frequently Asked Questions
Everything you need to know about shopping with Souq Emirat
What are the shipping costs and delivery times?
We offer standard and expedited shipping options. Delivery typically takes 3-5 business days within the region, and costs are calculated at checkout based on your location and order weight.
What is your return and exchange policy?
You can return or exchange any unused item in its original packaging within 14 days of delivery. Please contact our support team to initiate a return request.
Which payment methods do you accept?
Souq Emirat accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as popular digital wallets and Cash on Delivery (COD) in select areas.
How can I track my order status?
Once your order is shipped, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your package in real-time.
Are the products on Souq Emirat authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers.
Do you offer international shipping?
Currently, we focus on providing the best service within the UAE and GCC countries. Please check our shipping page for an updated list of supported international destinations.